Implementation of the Intranet from a Knowledge Management Perspective - A Case Study
Pentikäinen, Ida (2021)
Pentikäinen, Ida
2021
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Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2021052731957
https://urn.fi/URN:NBN:fi-fe2021052731957
Tiivistelmä
Knowledge management has been described as systems and processes that enable organizations to create, share and utilize knowledge and information. With the rapid development of technology, organizations need to manage increasingly more knowledge and data. However, with effective knowledge management, organizations are able to make even better decisions and act more productively and innovatively. Technology has also enabled the development of various information systems in support of knowledge management and the intranet is one of these.
This thesis studied the implementation of the intranet as part of an organization’s knowledge management. The study was conducted as a case study to determine how the case company intranet should be implemented to support the company’s knowledge management initiatives as efficiently as possible.
Data for this thesis were collected using a questionnaire, as well as interviews as the mixed method. All data were collected from the staff of the case company. The theoretical framework of this study followed the theory of needs and gap analysis and knowledge audit, which provided a comprehensive picture of the current situation of the case company, mirrored to the desired situation. Solutions to differences between the current and desired situation were sought through interviews.
The study resulted in a comprehensive picture of the case company’s needs for the intranet to be implemented. As a tangible result, this thesis provided a site map for the intranet, which the case company will plan to implement. In addition, the study found substantial number of reasons as to how the intranet can act as a support for knowledge management in the organizations. Although the results of the study are detailed and precisely reflecting to the case company, other organizations would be able to use the framework used in this thesis to examine their own situation should they have the intranet implementation needs and desire to implement it as a knowledge management supporter.
This thesis studied the implementation of the intranet as part of an organization’s knowledge management. The study was conducted as a case study to determine how the case company intranet should be implemented to support the company’s knowledge management initiatives as efficiently as possible.
Data for this thesis were collected using a questionnaire, as well as interviews as the mixed method. All data were collected from the staff of the case company. The theoretical framework of this study followed the theory of needs and gap analysis and knowledge audit, which provided a comprehensive picture of the current situation of the case company, mirrored to the desired situation. Solutions to differences between the current and desired situation were sought through interviews.
The study resulted in a comprehensive picture of the case company’s needs for the intranet to be implemented. As a tangible result, this thesis provided a site map for the intranet, which the case company will plan to implement. In addition, the study found substantial number of reasons as to how the intranet can act as a support for knowledge management in the organizations. Although the results of the study are detailed and precisely reflecting to the case company, other organizations would be able to use the framework used in this thesis to examine their own situation should they have the intranet implementation needs and desire to implement it as a knowledge management supporter.
Kokoelmat
- 512 Liiketaloustiede [433]
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