Managing change using a socio-technical approach : staff perspectives on new library system implementation
Haimila, Wille-Mitja (2020)
Haimila, Wille-Mitja
Åbo Akademi
2020
Julkaisu on tekijänoikeussäännösten alainen. Teosta voi lukea ja tulostaa henkilökohtaista käyttöä varten. Käyttö kaupallisiin tarkoituksiin on kielletty.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2020051535764
https://urn.fi/URN:NBN:fi-fe2020051535764
Tiivistelmä
Digitalization has placed new requirements for both the technical architecture and organizational capabilities of information services. This thesis examines library staff perceptions of the implementation of a new library system in Finnish higher education libraries. Diffusion of innovations and social construction of technology literature were applied to study the differences in perceptions between staff groups, the mediating effect of personal innovativeness, and the state of technological frames in the libraries in order to suggest change management practices.
The data set of the study was gathered via a questionnaire and was then subjected to a principal component analysis, followed by regression and mediation analyses. Level of education and the staff member’s position at the library were both significant predictors of perceived usability. Work experience in the library field correlated negatively with perceived usability. Personal innovativeness was discovered to be a very strong mediating variable between level of education, usability, and trialability.
Overall differences between user groups were low, indicating high social cohesion and congruent technological frames. It is suggested that managers focus on identifying and designating innovative employees as change agents regardless of the employee’s educational background or current position. Support and training should be provided especially to employees with a lower level of education or longer work experience in libraries.
The data set of the study was gathered via a questionnaire and was then subjected to a principal component analysis, followed by regression and mediation analyses. Level of education and the staff member’s position at the library were both significant predictors of perceived usability. Work experience in the library field correlated negatively with perceived usability. Personal innovativeness was discovered to be a very strong mediating variable between level of education, usability, and trialability.
Overall differences between user groups were low, indicating high social cohesion and congruent technological frames. It is suggested that managers focus on identifying and designating innovative employees as change agents regardless of the employee’s educational background or current position. Support and training should be provided especially to employees with a lower level of education or longer work experience in libraries.
Kokoelmat
- 512 Liiketaloustiede [433]