Robotic Process Automation : From Project to Service: Case PwC Finland
Lindholm, Andreas (2019)
Lindholm, Andreas
Åbo Akademi
2019
Julkaisu on tekijänoikeussäännösten alainen. Teosta voi lukea ja tulostaa henkilökohtaista käyttöä varten. Käyttö kaupallisiin tarkoituksiin on kielletty.
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi-fe2019052717400
https://urn.fi/URN:NBN:fi-fe2019052717400
Tiivistelmä
The thesis attempted to answer the following two questions:
1) How does scientific literature support the creation of a RPA organization?
2) After the initial adoption of RPA, how should PwC Finland continue their RPA journey?
The answer to the first question is that there exists some literature on creating a RPA organization. There is however a need for more scientific literature on the subject. To support this thesis, a large percentage of the sources used are non-scientific. The non-scientific and scientific literature do however support each other.
For the second question, I proposed three ways forward, as per the requirements of action research. The three propositions were to continue as-is, to change to a hybrid Center of Excellence model where the lines of services with the highest automation potential have their local centers, and finally, to change the current RPA organization to be independent of technology, and instead act as a central point of automation knowledge.
1) How does scientific literature support the creation of a RPA organization?
2) After the initial adoption of RPA, how should PwC Finland continue their RPA journey?
The answer to the first question is that there exists some literature on creating a RPA organization. There is however a need for more scientific literature on the subject. To support this thesis, a large percentage of the sources used are non-scientific. The non-scientific and scientific literature do however support each other.
For the second question, I proposed three ways forward, as per the requirements of action research. The three propositions were to continue as-is, to change to a hybrid Center of Excellence model where the lines of services with the highest automation potential have their local centers, and finally, to change the current RPA organization to be independent of technology, and instead act as a central point of automation knowledge.
Kokoelmat
- 512 Liiketaloustiede [433]